Improving the Customer Journey
For many businesses identifying and removing customer pain points from first to last touch point is key to customer retention and loyalty. A single bad experience will have your customers stop buying from you and voicing their bad experience on digital channels.
So taking the time to understand changes in technology and new ways in which people buy products or services online, it’s essential to plan and anticipate how a customer will act every step of the way. The bottom line is that customer satisfaction is always key.
The starting point for any business, therefore, should always be understanding and then optimising the customer journey, to drive higher levels of satisfaction both with customers and employees. But how do businesses best set up the customer journey to ensure they achieve the right blend of technology, efficiency, customer effort and lower overall costs?
Enghouse have the knowledge, the products, partners and the expertise to deliver the right solution to help you improve the customer journey. Supporting any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
Join Enghouse and partners at Gitex Technology week, in Hall 2 Stand H2 – A48, where you can have one-to-one discussions with our team of experts, and see live product demonstrations.
If you wish to book a face-to-face meeting with our team, please complete the form and choose your preferred date and we will get in touch to book a suitable time. Confirmed meetings will be provided an access code to gain free entry into Gitex Technology.